Support
Questions, technical issues and thoughtful feedback all help us improve Eternus.
Start with the FAQ or contact us directly when you need more help.
Find clear answers about Moments, Private, Circle, Legacy, Talk to Eternus, My Tree, privacy and private beta.
Open FAQFor questions about personal information, account data or privacy rights, contact our privacy address.
Privacy PolicyTell us what happened so we can investigate and improve the experience.
Share an idea that could make Eternus clearer, safer or more meaningful.
Ask about Eternus, private beta, Circle, Legacy, My Tree or account use.
Contact us if you are having trouble signing in, managing access or using your account.
When reporting an issue, include as much relevant information as you comfortably can.
Do not send passwords, authentication codes, payment details or highly sensitive personal information.
Before sending a screenshot, check whether it contains private names, photographs, messages or account details.
Use this address for technical issues, bug reports, feature suggestions and general product questions.
Use this address for personal-data questions, privacy requests and concerns about information handling.
Support messages and feedback are reviewed carefully.
Technical reports are assessed using the information available.
Useful feedback helps shape a clearer, safer and more reliable Eternus.
During private beta, reports from invited testers are especially valuable for identifying usability, reliability, privacy and device-specific issues.
When reporting a beta issue, mention whether it affects one account, one device or more than one tester.
Send us a clear description of the issue or question and we'll review it.
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