Delete your Eternus account

Open Eternus and go to Settings → Account & Security → Delete account, then type DELETE to confirm.

1. Email support@myeternusapp.com from the email address of your Eternus account, with the subject "Delete my account". You don't need to install the app again.
2. We reply to your account's email address with a confirmation code. The code is valid for 24 hours.
3. Reply from that same address with the code. If the code expires, we can send a new one, up to three codes per request.
4. Once confirmed, we delete the account and email you when it's done.

We will never ask for your password. Requests not confirmed within 14 days are closed at our next manual review after that date; they are not closed automatically. You can send a new request at any time. We complete confirmed requests within one month of receiving them.

If you no longer have access to your account's email: if you use the Android app and still know your password, you can delete the account there. Otherwise tell us in your message; we can't delete an account without confirming it is yours. We confirm requests only through a code sent to your account's email address, and we handle them by hand. We never ask for identity documents. If you can't receive email at that address and can't delete the account in the Android app, we can't delete it: we close the request and tell you, and you can send a new one once you have access to that address again.

Your profile and sign-in account; your Moments with their photos, audio and video; Memorials you created; your Talk to Eternus conversations, sessions and settings; your copy of each Messenger conversation; your access to other people's Eternus and theirs to yours; pending invitations; and comments other people left on your Moments.

Messages you sent stay in the recipients' conversations, shown as sent by "Deleted account". Comments you left on other people's Moments stay without your name. Hearts you gave stay in the count, with no link to you.

Before deleting your account, you can remove your comments and hearts from other people's Moments while you still have access to them.

You can also delete a message for both people within 24 hours of sending it.

A minimal record that the account was deleted, copies in backups until they are deleted, and server logs for 30 days. Details and periods are in the Privacy Policy.

Deletion cannot be undone.